photojoe FSO
Serious Thumper Alliance Member
   
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I did warn you to brace yourself
Posts: 1379
New Jersey
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Ebay instituted a new policy a while back; No more negative feedback to buyers. They (including Paypal) favor the buyer first which infuriated sellers. Buyers can start a dispute for whatever reason and they usually win, regardless of a sellers spotless feedback. They can hold an honest seller hostage with threats of a dispute demanding whatever they want like maybe a partial refund. This happened to me last year. I sold a pair of brand new engineer boots to a buyer. More than 2 months passed and the buyer started a dispute saying that one boot was bigger than the other. OK, footwear, not an easy item to sell online, bit after a second viewing of the buyers feedback, I noticed a few similar disputes. Kind of a hobby for them I guess, exploiting honest sellers.
I got several e-mail's from both Paypal and Ebay stating that I should refund the buyer, even though it was a "no returns" auction. Had it been a week, maybe I would've considered, but 2 months? No way. So, after a couple of weeks of dispute tag, I offered to refund the shipping and they keep the boots, hoping that they get bunions from them. I caved, but not for a full refund.
By the same token, Paypal dispute worked for me a couple of times when buyers did indeed misrepresent their for sale items, or not ship them at all. But, the no negative 'seller to buyer" feedback was a kick in the arse for all honest sellers.
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